What information does Reason Software collect and how is it used?
Reason Software gathers personal information in order to provide the award-winning products, service, and support you’ve come to expect from us. As with most transactions, personal information is required in order to set up your account and complete your purchase. But it also helps us provide the product and support information we believe is of greatest interest to you.
There are a variety of situations in which Reason Software may collect personal information, such as when you register as a customer; purchase one of our products; download free evaluation software, upgrades or software purchases. In each of those situations, Reason Software only collects the personal information required to meet your needs. Depending on the circumstances, we may ask for your name, company name, billing or shipping address, credit card information, email address, phone number, or other pertinent information.
Reason Software uses your information to better understand your needs, provide you with the services you have requested, and with a view to provide you with better service. We may use your information to help you complete a transaction, (including fulfillment of orders and promotional offers), to communicate back to you, to inform you of and update you on services and benefits, and to manage and renew your subscription(s). Credit card numbers are used only for payment processing, maintenance of your subscription, and fraud protection and are not used for other purposes without your permission. Reason Software will keep your personal information for as long as you are a registered subscriber or user of our product(s) and thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes and to provide you with any feedback or information that you might request or require.
Does Reason Software disclose personal information?
How does Reason Software secure personal information?
Reason Software uses state-of-the-art security technology to protect our customer data. Access to customer information is restricted to authorized personnel only. Our website is regularly tested for security vulnerabilities to ensure all collected information is secure from unauthorized viewing. Personal customer information is protected in transit via HTTPS and SSL security. Credit card information is transmitted with multiple layers of security, including encryption in storage and SSL in transit. For more information, please review the section on disclosure of information above.
Reason Software complies with PCI Data Security Standards that require merchants to implement strong security measures to protect our customers’ credit card information.
Does Reason Software keep track of website visitor data?
Like many other companies, Reason Software uses “cookies” to remember user preferences and maximize performance of our website and services. Additionally, cookies help us to identify returning users so, for example, we don’t need to ask them to enter their email and password on every visit. Any personal information we collect with cookies is not shared with any outside parties.
Please note the information gathered by cookies is necessary to provide certain subscription services. We cannot provide those services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.
As is common on the Internet, Reason Software maintains log files of the traffic that visits our sites. For example, our servers may automatically record the information you or your browser send when you visit a website. These log files may include information such as your requests, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your system.
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Does Reason Software comply with the Children’s Online Privacy Protection Act?
Yes. Reason Software complies with all the regulations of the Children’s Online Privacy Protection Act of the United States of America. Reason Software does not knowingly collect personal information from children under the age of 13. If we learn we have collected personal information on a child under the age of 13, we will delete that data from our systems.
Additional information for users in the European Economic Area
Reason Software imposes strict requirements on our vendors outside of the EEA regarding the use and protection of our customers’ personal information. In addition, with regard to our consumer customers, Reason Software abides by the Safe Harbor Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.
By purchasing or using our products from a country in the EEA and submitting your personal information to us, we deem that you are consenting to the processing of your personal information in the United States or other country outside of the EEA.
We may update this policy at any time by posting additions or modifications on this web page. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by email or via a prominent notice on our website and where necessary we will seek the prior consent of our users.